Outpatient Satisfaction

Cedars-Sinai Health System participates in the national Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) hospital survey to measure what kind of experience patients have at Cedars-Sinai Medical Center. Developed by a consumer and healthcare research firm called NRC Picker (National Research Corporation), these surveys are conducted for the purpose of providing the public with comparable information on the patient experience at inpatient hospitals.

With its behavior-based questions, the NRC Picker survey represents a significant contribution to the HCAHPS program.  This type of question, rather than the more commonly used "agree-disagree" or "poor to excellent" rating scales,  helps the HCAPHS program meet their goal of providing objective and meaningful comparisons to the public through the use of a survey that is credible, useful, and practical.

The graphs below compare Cedars Sinai scores to the NRC Picker average for two general measures of patient experience.
 

Overall Patient Satisfaction at the Cedars-Sinai Outpatient Surgery Center

The chart below reports the percentage of patients who rated the care they received at the Cedars-Sinai Outpatient Surgery Center as good to excellent.

These data are compared to the percentage of all other outpatient surgery patients at hospitals surveyed by NRC Picker who rated their care as good to excellent.

 

Willingness to Recommend Cedars-Sinai

A patient's willingness to recommend an outpatient surgery center to friends and family is a strong indicator of how satisfied he or she was with the care given.

The chart below reflects the percentage of patients who received care at the Cedars-Sinai Outpatient Surgery Center who said, "yes, definitely," when asked whether they would recommend the Cedars-Sinai Outpatient Surgery Center to family or friends.

These data are compared to the percentage of all other outpatient surgery center patients surveyed by NRC Picker who said "yes, definitely," when asked if they would recommend the center where they received care.

 

 

 

 

 

 

 

.

Android app on Google Play